Frequently asked questions

Our customers ask us some questions on a regular basis. Here you will find an overview of the most important topics that may be of interest to you. If your questions are not adequately answered here, please feel free to contact us at any time by phone or email!

General

1. What should I watch out for when buying a car on the Internet?
   In order to be able to answer this question, a broad subject area must be covered, which would exhaust the scope of this "Questions and Answers" page. Therefore we would like to use our article buy a car on the Internet , which covers exactly this topic.
2. What should I watch out for when configuring a vehicle?
   Nowadays, a configurator is standard at at least all major automobile manufacturers. Of course, they always want to stand out from one another, so that confusion often arises for the end user. To counteract this, we have created the article Configure new cars correctly for you, to which we are kindly allowed to refer.
3. What is the difference between a sales contract and a brokerage contract?
   With a sales contract you conclude a contract between buyer and seller according to German law. This gives both contracting parties the rights applicable in Germany or must fulfill the applicable obligations. This is different with brokerage contracts. These are only used by agents to broker new vehicles. This means that you do not conclude a sales contract with them, but with a foreign dealer. As a result, the German, but the foreign sales law applies (depending on which country the vehicle is obtained from). This means that the agent does not have to be liable and you would have to contact the foreign dealer in the event of possible defects that are not covered by the manufacturer's guarantee. In this context, we would like to mention that when you buy a new car from EU-Neuwagen Knott, you are concluding a purchase contract under German law.

EU customers (except Germany)

1. Order
   In addition to a copy of your identity card and the sale contract signed by you, we require a deposit of 10% of the stated net price. You will receive this down payment invoice from us. After we have received your payment, we will forward your order to the manufacturer.
2. Purchase price
   As an EU citizen (except Germany) you pay the net price. You can find this price in the offer that you will receive by email after the online configuration.
   The final invoice can only be issued after the vehicle has been produced so that the VIN is then entered on the invoice.
3. Delivery and payment
   If your vehicle is produced and ready for delivery, you will receive the final invoice from us with the remainder of the net price.
   Then you will have the option of paying this invoice immediately and thus having the COC papers delivered with the vehicle.
   Alternatively, you can wait for the vehicle to be delivered and ensure that the vehicle is free from defects and corresponds to your order. In this case, you will receive the papers by post after the final invoice has been paid.
4. VAT and registration at the registration office
   After you have received the COC papers for your vehicle from us, you can pay the VAT in your respective home country. Only subsequent to this, you can register your car at your local vehicle registration office. Thanks to the standardized COC papers, registration should run smoothly.

EU new cars

1. Are there fundamental differences between a new EU car and a new vehicle manufactured for the German market?
   Yes and no. A reimported new EU car is identical in terms of quality or the technology used to a vehicle that was produced for the German market. Furthermore, there are uniform approval guidelines for imported vehicles in the EU. For the approval of such vehicles, COC papers (also known as the EEC certificate of conformity) are required, which ensure that the imported vehicle also complies with the standards applicable in Europe for vehicles. In this respect there are usually no differences. On the other hand, it should be mentioned that a new EU car can differ from the equipment of a "German" vehicle. However, this is often an advantage, as new EU vehicles often have more basic equipment. Of course, you can read in the corresponding standard equipment for each model on our homepage and compare it with the information provided by the German manufacturer.
2. Is the authorization for re-imports more complex?
   No. Here, too, the COC papers come into play, as they facilitate approval by the responsible approval authority. In addition to these, you must also present the original invoice to the registration office, which proves that you are the owner of the new vehicle. In addition, you will receive a certificate from us that it is a new vehicle.
3. Where does my new EU car come from?
   As the term “EU new car” suggests, such vehicles come from countries of the European Union. In this regard, we can assure you that we only get vehicles from such, and never from third countries. It is very important to us to create the greatest possible transparency for you as a customer. Therefore, unlike in the industry, we would like to give you the opportunity to precisely state the country of origin of your desired vehicle. However, since this varies depending on the make and model of the car, we ask you to contact us individually.

Vehicles

1. What tires are the vehicles delivered with?
   All vehicles ordered through us are equipped with summer tires. Please note this in the winter months if you do not have your vehicle delivered to your home, but rather collect it yourself.
2. How to proceed with the collection of the vehicle?
   The process is usually always the same. You will receive an email from us approx. two to four weeks before the car is delivered. This is the time at which you can decide whether you want to have the vehicle delivered to you or pick it up from us. If you decide to pick it up, the vehicle will be delivered to us (usually at Ammerring 16 in 82407 Wielenbach, Germany). As soon as it arrives, you will receive a copy of the COC papers, the new vehicle certificate and the invoice from us by email. You also have to ask your insurance company for the Electronic Insurance Confirmation number for a short-term license plate. We would like to point out that you explicitly mention in your insurance company that you need the number for a short-term registration number. With these papers and the EVB number, it is now possible for you to obtain a temporary license plate from the registration office, which is valid for five days. This is necessary so that you can drive your new car from us to your home town; please take it with you for collection. Please also note that the period of validity is not a working day; For example, if you receive your license plate on a Friday, it is valid up to and including Tuesday. If you then want to pick up your car, we will examine it together with you and also deal with the special equipment you have ordered. If you are satisfied after the inspection of your car, you will receive the original documents after payment and you can drive off immediately. Another possibility is the following: many of our customers pay for their vehicle in advance, which means that you receive the original documents in advance. With these it is possible in many registration offices to register your vehicle immediately. This gives you the opportunity to pick up your new car with the "correct" license plate from us. Please note that some registration offices withhold the vehicle registration document for the time being and return it to you as soon as you have pulled up the car and the VIN number can be read out.
3. Electronic or digital service book
   Up to now, the maintenance work carried out by the workshop has been stamped in the service book and thus documented. Since this procedure is only marginally forgery-proof and the booklet can also be lost, actually all automobile manufacturers now rely on the digital service booklet (also known as digital service record). In this new service booklet, all maintenance and service data, for example the date on which the maintenance was carried out and the vehicle's mileage, are stored centrally in electronic form. Authorized workshops can then access this data at any time. After the maintenance has been carried out, you as the customer will receive a printout from the workshop confirming the action.

Service

1. What guarantees am I entitled to for a new EU car?
   When you buy a new vehicle, you as a customer receive the so-called manufacturer's guarantee, which, depending on the manufacturer, covers at least two years. This applies throughout Europe, therefore also for new EU vehicles. As the owner of a new EU vehicle, you have the same service requirements as an owner of a vehicle purchased in Germany. All you have to do to take advantage of this is to go to any authorized workshop. In this context, we would like to point out that this can also be located in another EU country. or example, you don't have to wait until you are back in Germany while on holiday within the EU. You also have the option of extending this guarantee. To enable you to extend your guarantee, we have joined forces with an external partner. You can view all information and requirements for the renewal here: https://www.auto-per-mausklick.de/en/warranty/.
2. How do I get rid of my old car?
   If you don't want to keep your old vehicle but sell it, you have different options. Especially in connection with the purchase of a new car, there is often talk of a trade-in for the used car. However, we are unfortunately not able to trade in your vehicle. In order to still be able to offer you this service in a certain way, we have joined forces with an external partner. This means you can sell your used car in just for steps. For more information, you can also read our article "Free ride to a new car".

Prices

1. How does the high discount come about?
   The high price advantage arises for various reasons. One of these reasons are discounts granted to us. Since we not only purchase a few vehicles on the European market, but are bulk buyers, we receive volume discounts there. Ultimately, you as our customer benefit from these. Another reason is the different taxation in the EU. In many European countries, higher consumption or luxury taxes are levied on the net price. This net price is usually lower than in Germany. This is where the tax advantage comes about: as an importer, we do not have to pay said foreign tax but only pay the 19% of the lower net price, which is usual in Germany. The different purchasing power in Europe also plays a role. The automobile manufacturers, in turn, base their pricing policy on this, which results in additional savings.
2. Are there any other costs?
   During the configuration process you always have the total price in view. This always includes the transfer costs (amounting to EUR 650.00) of the vehicle to us in Wielenbach as well as the statutory sales tax. If you decide to pick up the new car yourself, we will not incur any further costs after you have confirmed your order. Delivery to you is possible at cost price. You can have this determined easily and conveniently via https://www.auto-per-mausklick.de/en/delivery/.
3. What payment options do I have?
   With us you have the option to settle your invoice by

   • credit transfer
   • On-site online banking
   • Certified bank check
   • {cash payment}

   At this point we would like to mention again that no deposit is required for customers from Germany, Austria and Switzerland. Payment is only made after you have examined the vehicle.